Moira Shire residents are happy with the appearance of public areas and waste management but don’t believe their council is making the best community decisions.
Released on Thursday, the findings of the 2017 Community Satisfaction Survey, conducted by the Victorian Government, found Moira Shire Council had an overall index score of 57.
This is a two-point jump from the 2016 survey but the performance of most core and individual service measures were relatively unchanged.
Residents saw increased performance in community consultation (53) and sealed local roads (52), whereas customer service dropped four points (67) and the overall council direction dropped two points (51).
The survey showed council’s performance exceeded the average for large rural councils (54), but is just shy of the state average (59).
Council performed best on the appearance of public areas (75), waste management (73), recreational facilities (68) and emergency disaster management (67).
Making community decisions (51) is one of the lowest ranked areas for the council.
Moira trails all council averages statewide in informing the public (51).
Moira Shire chief executive Mark Henderson said they received the results last week.
‘‘We will have more to share about the results and our focus areas over coming weeks,’’ Mr Henderson said.
‘‘They have come out at the time as we are considering our budget for the year ahead as well as our council plan and priorities for the next four years so we will consider the results as part of these processes.
‘‘It’s worth noting that about half of our annual capital budget is spent on our local road network, it’s the single biggest item,’’ he said.
‘‘But we acknowledge our local road network was heavily impacted by flooding and a very wet winter in 2016 and it’s understandable that this is reflected in the results.’’
●The Community Satisfaction Survey report can be found at: www.localgovernment.vic.gov.au